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When you replace or renew your common access card (CAC) or Public Key Infrastructure (PKI) certificates, you acquire a new encryption key. The new encryption key cannot open email messages that were encrypted with your previous encryption keys. To read messages encrypted with your previous encryption keys, download your previous encryption keys from one of the Defense Information Systems Agency (DISA) Automated Key Recovery Agent (ARA) sites and install them on your workstation:
Below are the websites available to recover you email certificate when you get a new CAC:
If the first website doesn't work for you then select the second one if that one doesn't work either then select the last website. One out of the three websites should work.
DISA is reporting that the ARA-3 Automated Key Recovery server is temporarily down. Many of the most recent encryption keys (prior to CA-33) are also being ported over to ARA-5 & ARA-6, so please try those sites if ARA-3 is down. The stability of these sites may require you to re-try several times throughout the day. Trying different browsers may be successful as well.
A tutorial and quick link guide are available under attachments and external links. The documents are the same in both locations; the external links are .mil restricted.
In order to open past encrypted email on your new CAC you will need to contact NETOPS at 632-4991 and schedule a time to pick up your CD with your certificates on it from your ALToken.
Article ID: 107
Date added: 2017-08-07 14:24:17
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